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Comments for A New Toilet
A New Toilet: 09/20/07
Over the weekend, Ian noticed water on the floor of our upstairs half bath. After further investigation, it was obvious that the toilet we installed the summer we bought this place had sprung a leak. So we turned off the water behind the toilet until we could get a plumber in.
I ended up requesting service from Roto-Rooter because they have an online request form. Yes, their home page has their stupid jingle on autoplay but that's the only annoying thing about their service.
Within minutes I was able to schedule and appointment and get a confirmation number. The website promised a phone call within the time frame I had selected to give a better estimate of when the plumber would arrive.
Yesterday when I hadn't gotten a call and our time frame was rapidly approaching, I decided to give Roto-Rooter a call. Amazingly, a human being answered my call after only two rings (no phone tree!). After giving my city and my address, the woman on the phone confirmed that time frame had been accidentally pushed back from 12-5 to 5-7. Fortunately she was able to quickly get me a 12-2 time frame.
The plumber, Ron, showed up shortly after noon and quickly determined that our toilet had a hairline crack below the waterline. Damn. Fortunately though he was able to go back to his shop, get a new toilet, bring it back and install it all within our two hour window. He made toilet installation look easy. He even took away our old toilet.
If we ever have another plumbing problem, we will definitely go back to Roto-Rooter.